Tuesday, February 1, 2011

Mozy ditches unlimited backup AND increases prices- time for mozy alternatives

Mozy sent out an email to (most) of their customers last night announcing they would be dropping their unlimited backup plan in favor of a tiered pricing plan. Mozy has offered their unlimited plan since 2006, so to be fair this isn't a bait and switch type scenario. And I can understand prices increase over time and they may need to adjust their pricing to stay in business. But I think they went about this the wrong way.

They claim that most of their users backup less then 50gb of data, so that is the new cap on the account. But to add insult to injury, they are going to charge you more for giving you less. I can understand if they want to get rid of those customers that are backing up 500+gb of data. But it seems like they want to get rid of some of the under 50gb data users as well. If it were me, I would not tell my customers "We are going to give you less now, AND we're going to charge you more for it as well".

Granted, it's only a dollar more per month. But it's a dollar more, AND getting less in exchange for that dollar. I think they should have at least kept the price the same. Or you can pay $10 a month for 125gb which will also let you back up 3 computers. Personally, if I am paying per gigabyte now, mozy should not be restricting me at all. I should be able to backup from as many sources as I want. If you want to back up additional computers, up to 5, it's an extra $2/month. Or it's $2/month for an extra 20gb of storage space.

So lets say someone is currently using 200gb of storage with mozy. Their monthly price would now go from $5/mo to either $22/mo or $14/mo if they upgrade to the 125gb/3pc plan.

I think 200gb is a moderate amount of use. For any users with a more extreme amount, say 500gb the cost becomes $48/mo under th 125gb/3pc plan. At that price point, you can BUY a 640gb hard drive. Why would anyone pay $50/mo when you can get a 640gb HD for less then the monthly price? Heck - you can get a terabyte drive for under $60.

It seems clear from their new pricing that mozy is actively trying to get rid of any users using more then say 200-250gb. I think they are also going to get rid of some of the users using under 50gb as well - they've gotten rid of me. There are still other online backup providers offering unlimited backups at the same price, or cheaper, then what mozy is now charging for the 50gb plan.

Carbonite offers unlimited backups for less then what mozy is charging for 50gb. 1 year of unlimited backup space will cost you $55. Mozy will cost you $66 for 50gb.

There's also backblaze which offers you unlimited backup for $5 a month per pc (or $4/mo if you pay for a year).

And there's crashplan which offers you 10gb for $2.50/mo down to $1.50/mo if you pay for 4 years.
But they also have 2 unlimited plans. The first one allows you to backup 1 pc and the price ranges from $5/mo down to $3/mo for a 4 year plan. Or you can get unlimited backups for up to 10 computers for prices between $12/mo down to $6/mo for the 4 year plan. A two year plan will come out costing $8.33/mo (or $3.75/mo for the single pc plan). And they are offering a 15% discount on all their plans right now for mozy customers

Livedrive also offers unlimited backups starting at $6.95/mo - price goes down if you sign up for a year. They do not throttle bandwidth and they support file versioning for up to 30 versions. They also support media streaming to the iphone and ipad.  Live drive offers some additional features, at additional pricing, which is aimed more at file sharing or file syncing. They give you a virtual briefcase which you can view through a browser or set up as a mapped drive on your pc. You can share files with other users or between multiple pc's. It also supports uploading files through an email attachment

And then we have Idrive, which while not unlimited, still offers what I consider to be much more reasonable data limts and prices then what mozy has decided to go with. For $5 (a dollar less then mozy) you get 150gb (3x what mozy gives) or for $15/mo you get 500gb of backup that you can use for up to 5 PCs. Plus they also do not automatically delete files and they work with external drives as well. A much better deal in my opinion then what mozy is offering now.

F-secure offers an unlimited backup option for 12 months for $49.99 which comes out to $4.16/mo. Although it looks like their online backup comes with the least features compared to any of the others. And it looks like you can only backup certain types of files.

Carbonite and backblaze both offer a 15 day trial. Crashplan has a 30 day trial and a money back guarantee. Or you can try their free version, which does not backup to their servers but does allow you to backup to any of your own external drives or even to the drives of friends and family with crashplan installed - a sort of cloud family backup solution. LiveDrive offers a 14 day trial. F-Secure comes with a 30 day trail.

Edit: Backblaze is now offering a 10% discount with the code 'byemozy'

Edit2: Happy to say crashplan seems to be working well at least as far as uploading goes. As far as I have seen, it has been uploading at the max speed that I have set it to and that my internet connection will support - around 2mbps. In about a day it has uploaded around 15gb of files.

Edit3: Well, looks like crashplan might have finally been flooded by mozy users. My upload speeds have been cut in half for the last 6 hours or so.

Edit4: Looks like crashplan flipped a switch somewhere. About an hour ago my uploads stopped completely for a few minutes, and then resumed but back at full speed again. So the slow down started at around 1pm and was corrected at around 11am the following day. Not too bad I guess.


Unknown said...

Carbonite is notorious for having terrible customer support and numerous reports of unsolvable issues in restoring data.

Backblaze has very prompt and courteous support, but, from my experience, tend to disregard legitimate bugs as being non-existent (typical programmer arrogance).

Ian Lipsky said...

I've been using carbonite on my windows server (since they allow server installs without requiring a more expensive account) for a few years. I've only had one problem during that time, and when I contacted their support about it, they seemed pretty competent. They were unable to resolve the issue, but then again, the ISP I was hosting with was also unable to figure it out. And when i switched to a new host, the problem went away.

I will say the mozy backup interface gives you a lot more options then carbonite does, but carbonite seems to work well. When my files change carbonite typically backs up the new file within a few minutes. So all in all, i'm pleased with carbonite.

Nick said...

CrashPlay 15% discount:


Nick said...

make that CrashPlan

Edwin said...

Don't forget Jungle Disk which can use Rackspace and/or Amazon S3 for cloud storage. For me, this would be a wash in price costs however I would gain additional functionality over Mozy. With S3 I copy a file from my NAS or where ever to S3 and keep it.

Ian Lipsky said...

I used jungledisk for a while as well - but if we're looking to replace mozy unlimited, jungledisk doesn't cut it. The 3 i listed in the post are all cheaper then jungle disk once you get a moderate sized backup.

Unknown said...

Crashplan actually has a 30 day trial - just install the software and crashplan+ automatically starts the trial.

Unknown said...

Just a word of warning. I tried Carbonite before going to Mozy, and it throttles your uploads at the 100gb and 200gb levels. If you have over 200gb to back up like I do, it was backing up only a couple hundred mb(not gb) per day.

Unknown said...

CrashPlan will send a 1TB hard drive to you so you don't have to upload 100's of gigabytes again. The charge is $125. I haven't yet decided if I'll take that route.

Unknown said...

Not a concern for some people but Mozy, CrashPlan and Backblaze allow to backup external drives, Carbonite doesn't. Another drawback of Carbonite.

Unknown said...

Newegg has a deal today for 2TB HDD for $60. Two of those and their Rosewill two bay enclosure for $35 on sale ($40 regular) will set you back $155. Get two one bay enclosures, install them at two different locations, get free CrashPlan software and you have a 2TB redundant backup with no monthly fees.

Unknown said...

Crashplan has excellent features, good price and great customer support. Don't touch Mozy - it has none of those things plus technocal issues and security flaws.