Crashplan is untrustworthy - do not trust them with your back or data

I started using Crashplan for my backup needs back when Mozy switched away from doing an unlimited backup.  Initially I was very happy with their service.

However, since at least June of 2012 when I first noticed it, Crashplan has had horribly slow upload speeds. Many people are getting much less then 1mb uploads even though their internet connection supports speeds many times faster then that.

For anyone who frequently adds files to their backup set, this would make crashplan almost useless since you would never have a complete backup. You would always have files pending to be uploaded.

I myself could probably live with these speeds since I don't often add files to my backup. What I can not live with though is a company that lies. And crashplan lies. Their support has NOT ONCE responded to the thread I started here: https://crashplan.zendesk.com/entries/21660011 (they require you to register to view threads, probably to hide complaints from showing up in search engines - i'll post a complete copy at the end of this post).

That thread is almost 6 months old and has NEVER received a response from someone in support. It did however receive a response within a day when I finally got fed up and accused them of being incompetent or liars. Then a Mike Evangelist (listed as Chief Marketing officer according to his linkedin profile) suddenly stepped in and deleted my post accusing me of 'name calling'. I'm not sure what other conclusion you can come to when you have a problem that's ongoing for months and the only response you get from CP support, if they respond at all, is to tell you the internet is shared resource. Basically their excuse is that the internet is slow, not them. Apparently the internet has been slow, ONLY for crashplan customers, night or day, for months.

His idea of customer support was to offer me a refund. That's a pretty shoddy business model - no actual response to the problem itself, just someone who gets upset when you use harsh words about the lack of support and communication and then tells you to leave.

The only conclusion I can draw is that crashplan is either incompetent and doesn't know how to fix the problem or is otherwise incapable of doing so, or they are lying to me. I think it's both. I suspect they signed up too many users too fast and don't have the resources to support them all and are just hoping people wont notice.

As I said earlier, I could probably live with the slower upload speeds. But I will not do business with a company that treats their customers like this. They lie to their customers pretending there is no problem or pretending the problem is with you and not with them. They don't respond to complaints in their forum for MONTHS and then the only official response they finally give is to delete a post that calls them out for what they are - liars.

I don't know about you, but I would not do business with a company that is dishonest with you and treats their customers like idiots. Would you trust all your personal data with them? What's going to happen if their servers ever get hacked, do you think they'll actually let you know? Can you be sure you're data is really encrypted and safe on their server? And what happens if some day you need to download your data, how can you be sure you'll be able to get it? Or that it wont take months or years to download because of their poor service?

I apologize if this sounds like a rant, but I am angry. I think anyone would be angry if they are lied to for months on end. Because of this I've canceled my subscription to crashplan. Oh, and they are actually planning on raising their rates at the start of 2013. I'm going to use amazon glacier with cloudberry. Shockingly, the shared resource that is the internet seems to have no problem maxing out my upload speed when uploading to amazon. And it'll cost me less then what crashplan charges.

Edit: I've been using cloudberry in conjunction with amazon glacier for several weeks now without a single slow down. And it's only costing me $2/mo. To be fair, it looks as though the issue with crashplan has been resolved, at least the technical issue has. The customer service/honesty issue though has not. Crashplan only once admitted to there being any problem and it was a rather vague message along the lines of 'some' customers report problems and 'they are looking into it'. No explanation as to what the problem was. No explanation as to what they did to fix it. No sort of apology. I still don't trust them.

Edit 2: It loosk like CP might still be lying to their customers. Someone who just signed up with CP starts off getting 6mbps uploads but then quickly drops down to 250-300kbps. When they contacted CP support, this is what they were told:
I looked over your backup logs from the past few days and it looks like everything is going exceptionally well. 200-300 KBps sustained transfer rates are normal for most people and are common when the CrashPlan Client is backing up media files or other large chunks of data (applications come to mind). Those types of data don't compress well and therefore have to be sent in their entirety versus smaller chunks that have already been efficiently indexed by the CrashPlan Client.
That's the first time I've heard that not being able to compress file means it'll download MUCH slower then your maximum internet connection. The support rep went on to say turning off data de-duplication might speed up the upload. Which I assume is also either a lie or an indication their system is poorly made if data de-duplication means a 20x reduction in upload speeds.

Edit 3: For anyone still using crashplan and having problems, you might want to take a look at this blog post. He greatly sped up his upload speeds by disabling the deduplication function in crashplan's client.

Mozy ditches unlimited backup AND increases prices- time for mozy alternatives

Mozy sent out an email to (most) of their customers last night announcing they would be dropping their unlimited backup plan in favor of a tiered pricing plan. Mozy has offered their unlimited plan since 2006, so to be fair this isn't a bait and switch type scenario. And I can understand prices increase over time and they may need to adjust their pricing to stay in business. But I think they went about this the wrong way.

They claim that most of their users backup less then 50gb of data, so that is the new cap on the account. But to add insult to injury, they are going to charge you more for giving you less. I can understand if they want to get rid of those customers that are backing up 500+gb of data. But it seems like they want to get rid of some of the under 50gb data users as well. If it were me, I would not tell my customers "We are going to give you less now, AND we're going to charge you more for it as well".

Granted, it's only a dollar more per month. But it's a dollar more, AND getting less in exchange for that dollar. I think they should have at least kept the price the same. Or you can pay $10 a month for 125gb which will also let you back up 3 computers. Personally, if I am paying per gigabyte now, mozy should not be restricting me at all. I should be able to backup from as many sources as I want. If you want to back up additional computers, up to 5, it's an extra $2/month. Or it's $2/month for an extra 20gb of storage space.

So lets say someone is currently using 200gb of storage with mozy. Their monthly price would now go from $5/mo to either $22/mo or $14/mo if they upgrade to the 125gb/3pc plan.

I think 200gb is a moderate amount of use. For any users with a more extreme amount, say 500gb the cost becomes $48/mo under th 125gb/3pc plan. At that price point, you can BUY a 640gb hard drive. Why would anyone pay $50/mo when you can get a 640gb HD for less then the monthly price? Heck - you can get a terabyte drive for under $60.

It seems clear from their new pricing that mozy is actively trying to get rid of any users using more then say 200-250gb. I think they are also going to get rid of some of the users using under 50gb as well - they've gotten rid of me. There are still other online backup providers offering unlimited backups at the same price, or cheaper, then what mozy is now charging for the 50gb plan.

Carbonite offers unlimited backups for less then what mozy is charging for 50gb. 1 year of unlimited backup space will cost you $55. Mozy will cost you $66 for 50gb.

There's also backblaze which offers you unlimited backup for $5 a month per pc (or $4/mo if you pay for a year).

And there's crashplan which offers you 10gb for $2.50/mo down to $1.50/mo if you pay for 4 years.
But they also have 2 unlimited plans. The first one allows you to backup 1 pc and the price ranges from $5/mo down to $3/mo for a 4 year plan. Or you can get unlimited backups for up to 10 computers for prices between $12/mo down to $6/mo for the 4 year plan. A two year plan will come out costing $8.33/mo (or $3.75/mo for the single pc plan). And they are offering a 15% discount on all their plans right now for mozy customers

Livedrive also offers unlimited backups starting at $6.95/mo - price goes down if you sign up for a year. They do not throttle bandwidth and they support file versioning for up to 30 versions. They also support media streaming to the iphone and ipad.  Live drive offers some additional features, at additional pricing, which is aimed more at file sharing or file syncing. They give you a virtual briefcase which you can view through a browser or set up as a mapped drive on your pc. You can share files with other users or between multiple pc's. It also supports uploading files through an email attachment

And then we have Idrive, which while not unlimited, still offers what I consider to be much more reasonable data limts and prices then what mozy has decided to go with. For $5 (a dollar less then mozy) you get 150gb (3x what mozy gives) or for $15/mo you get 500gb of backup that you can use for up to 5 PCs. Plus they also do not automatically delete files and they work with external drives as well. A much better deal in my opinion then what mozy is offering now.

F-secure offers an unlimited backup option for 12 months for $49.99 which comes out to $4.16/mo. Although it looks like their online backup comes with the least features compared to any of the others. And it looks like you can only backup certain types of files.

Carbonite and backblaze both offer a 15 day trial. Crashplan has a 30 day trial and a money back guarantee. Or you can try their free version, which does not backup to their servers but does allow you to backup to any of your own external drives or even to the drives of friends and family with crashplan installed - a sort of cloud family backup solution. LiveDrive offers a 14 day trial. F-Secure comes with a 30 day trail.

Edit: Backblaze is now offering a 10% discount with the code 'byemozy'

Edit2: Happy to say crashplan seems to be working well at least as far as uploading goes. As far as I have seen, it has been uploading at the max speed that I have set it to and that my internet connection will support - around 2mbps. In about a day it has uploaded around 15gb of files.

Edit3: Well, looks like crashplan might have finally been flooded by mozy users. My upload speeds have been cut in half for the last 6 hours or so.

Edit4: Looks like crashplan flipped a switch somewhere. About an hour ago my uploads stopped completely for a few minutes, and then resumed but back at full speed again. So the slow down started at around 1pm and was corrected at around 11am the following day. Not too bad I guess.