tag:blogger.com,1999:blog-150431412877525081.post6669688648947931993..comments2023-01-06T23:46:46.728-08:00Comments on Another Nerd's Blog: Crashplan is untrustworthy - do not trust them with your back or dataIan Lipskyhttp://www.blogger.com/profile/11719448956487540853noreply@blogger.comBlogger26125tag:blogger.com,1999:blog-150431412877525081.post-46234024644449556522017-02-26T14:25:58.667-08:002017-02-26T14:25:58.667-08:00Dennis - you are commenting on a 4 year old post, ...Dennis - you are commenting on a 4 year old post, so it's certainly possibly crashplan has resolved whatever issues they were having 4 years ago. However, if you read my article, my complaint was less about the slow backup speeds and more about how they handled it. They basically tried to deny there were any problems and exhibited really poor customer service. That's why the title of the Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-47552027091527462612017-02-25T06:49:24.370-08:002017-02-25T06:49:24.370-08:00You should know that crashplan has solutions in pl...You should know that crashplan has solutions in place for this exact problem. Crashplan backs up customers w9th petabytes of data, 8 terabytes is no problem. Crashplan will send you a hard drive, you use the client to put your files on the drive. Content script encrypted, you send the drive back to crashplan hq and from that moment of you're only doing incrementals.<br /><br />FYI I've dennishttps://www.blogger.com/profile/12389295248110299204noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-31930470240252555932016-01-21T06:04:59.020-08:002016-01-21T06:04:59.020-08:00I have been using CrashPlan, for over a year now, ...I have been using CrashPlan, for over a year now, and about to cancel my 1 TB plan.<br />The reason? I keep getting "unable to connect to backup engine" popups. <br /><br />They give me advice to check this file or that file, and delete it.<br />I recently got a notice I hadn't backup for 5 days, I haven't backup because of their software, not doing it's job.<br /><br />I Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-17008386572294942382016-01-06T09:56:57.277-08:002016-01-06T09:56:57.277-08:00Julez,
My main reason for saying crashplan was no...Julez,<br /><br />My main reason for saying crashplan was not trustworthy didn't have anything to do with the speeds, but how they handled the situation. They lied about it, for a very long time. If they are going to lie about something relatively simple like slow speeds, what are they going to do if they have a data breach and your data gets stolen?<br /><br />As to your speeds - you're Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-71696032259756278852016-01-06T06:59:26.988-08:002016-01-06T06:59:26.988-08:00Let me preface this, I think any company can have ...Let me preface this, I think any company can have bad service and there are different expectations by different people, along with different experiences.<br /><br />My personal experience I've had with CrashPlan has been pretty solid overall. I think I've been a customer for about a year and a half or 2 years? I'm only pushing around 1TB of data though and my local fiber service is Julezhttps://www.blogger.com/profile/06862517084291773184noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-4575376545641147302015-02-10T16:54:58.231-08:002015-02-10T16:54:58.231-08:00Anonymous - i've been using a combination of S...Anonymous - i've been using a combination of S3 and Glacier when i stopped using crashplan. So that's been almost 2 years. I've had ZERO issues with it. Not one single problem. Never had any issues with slow uploads. And when i tested the downloads a couple of times I never had issue with those either.<br /><br />Having a local backup is good - but it doesn't protect against some Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-87752977002360815152015-02-10T16:41:39.910-08:002015-02-10T16:41:39.910-08:00Without saying who is better than who, or trying t...Without saying who is better than who, or trying to argue what is better, I think the whole point is to have a local or even an external backup if you can. I will admit that I'm one of the fortunately ones and I have been using Crashplan without any issues. I was an S3 user for about a year, and I have tried glacier as well (didn't like it). During my quest for what is ultimately better, Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-88831658409443364422015-01-20T18:41:48.098-08:002015-01-20T18:41:48.098-08:00To Jan 20th anonymous,
A few points to clarify a ...To Jan 20th anonymous,<br /><br />A few points to clarify a few things since i think you missed a couple of points in my post.<br /><br />1. firstly, this was in 2012-2013. I haven't used them since so if things are running fast now, i'm glad. But I can tell you back when i posted this, they were not running well and it was not just me having the problem, as I mentioned in my post.<br /><Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-10628365630460857732015-01-20T10:45:05.623-08:002015-01-20T10:45:05.623-08:00You are ranting about bad customer service becuase...You are ranting about bad customer service becuase they didnt respond to a forum post? Did you even try the multitude of direct contact mechanisms they provide (online ticketing system, phone, email, live chat, or twitter support)? Every time I use one of those, I get a response usually same day, and then follow ups to ask how the solution worked...surveys to talk about how their people were Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-72650517704496795672015-01-03T20:04:50.166-08:002015-01-03T20:04:50.166-08:00CrashPlan:
I was getting about half my upload capa...CrashPlan:<br />I was getting about half my upload capacity half the time. This computer is on a wired connection behind a router, so I didn't think I needed the discover button in the network settings. After going to settings > network > discover, I'm now getting my full 5Mbps UL speed consistently (hasn't dropped since)! <br />Just started using CrashPlan, dunno about the restAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-24688565329060953842014-08-09T13:43:34.620-07:002014-08-09T13:43:34.620-07:00Speed using amazon glacier is great. It uploads at...Speed using amazon glacier is great. It uploads at around the max that my internet connection can support. In this case around 2.2 megs a second.<br /><br />One thing to be aware of using amazon glacier as your backup is there will be a several hour delay in downloading your files. However, their storage fees are the cheapest I've found for the average user and that's not an 'Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-19033727150774894132014-08-09T09:36:07.236-07:002014-08-09T09:36:07.236-07:00How's the speed using CloudBerry + Amazon Glac...How's the speed using CloudBerry + Amazon Glacier?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-16550068169364740092014-07-09T16:56:29.340-07:002014-07-09T16:56:29.340-07:00Glacier is the cheapest storage for amazon. Althou...Glacier is the cheapest storage for amazon. Although they recently lowered the pricing on their S3 storage by quite a bit, and that is immediate restore, no delay like glacier.<br /><br />Price will depend on how much you ar going to backup. For me since I'm well under a TB it's actually cheaper to use amazon.<br /><br />The client I use is cloudberry. I don't believe it does file Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-80388126452713097252014-07-09T13:20:20.102-07:002014-07-09T13:20:20.102-07:00Ian,
Yes I looked at Amazon,and I am pretty sure ...Ian,<br /><br />Yes I looked at Amazon,and I am pretty sure it was Glaciar that I was testing which <br />a) was not immediate restore<br />b) did not come with a client! (you had to get your own)<br />c) The one I tested (best one) had trouble with mixed case identical filenames (the old UNIX issue)<br />d) And for a couple of TB was going to be more expensive than Crashplan<br />So Marcus Bhttps://www.blogger.com/profile/09142345654966379991noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-58167889541569857412014-07-08T14:51:21.825-07:002014-07-08T14:51:21.825-07:00Marcus - you really seem to want to defend crashpl...Marcus - you really seem to want to defend crashplan. I don't know why since their behavior as I described was horrible. And the behavior as described by the 'anonymous' post is equally horrible. <br /><br />You may not have run into any problems with them - but then again most people don't run into a need to use their backups. But we still have backup's just in case. <br /><Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-80618333370848065252014-07-08T04:31:16.702-07:002014-07-08T04:31:16.702-07:00I see another very negative comment about Crashpla...I see another very negative comment about Crashplan.<br /><br />This time I will preface my comments by saying that I'm an IT professional, so it would be doubly shameful if I lost any data.<br /><br />I still use Crashplan and I have a few TB stored up there.<br /><br />OF COURSE, I made an initial back AND A RESTORE just to test things out.<br /><br />Further, after more than 6 months I Marcus Bhttps://www.blogger.com/profile/09142345654966379991noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-49425793153603386962014-07-03T00:58:53.754-07:002014-07-03T00:58:53.754-07:00I would like to add to your thread. As of 2nd July...I would like to add to your thread. As of 2nd July, 2014 I was forced to unsubscribe from Crash Plan as they demonstrated themselves to be dishonest, disreputable and untrustworthy all around. <br /><br />Let me preface this by stating that I have lost nearly 3 years of vital data as a result of Crash Plan's unreliable service. <br /><br />After an infuriating phone call to their "Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-18664267791305100432013-11-23T13:19:10.619-08:002013-11-23T13:19:10.619-08:00I've tested Chrashplan for 2 hours, what a bun...I've tested Chrashplan for 2 hours, what a bunch of hyped BS. Their software UI looks like it is 10 years old, and their speed the same.<br /><br />After 30 min of patience it started to upload/ backup my 2 selected test files with about 600 kbit/sec... I waited even more in my positive thinking that it would go faster when their hardware and cache was up to speed.<br /><br />1.5 hours later Unknownhttps://www.blogger.com/profile/12448216910309425060noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-19009765935755890062013-10-13T15:11:18.619-07:002013-10-13T15:11:18.619-07:00i've been using amazon glacier with zero probl...i've been using amazon glacier with zero problems. Maybe i'll post an article about that.<br /><br />as for your experience - you haven't had any problems using cp so your experience has been good. But there were many other people who had the problems I was having - there was a months long thread on the cp support site regarding this problem. The ONLY time someone from cp bothered to Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-24583268368951288222013-10-13T07:30:21.809-07:002013-10-13T07:30:21.809-07:00So our experiences clearly differ. I have had goo...So our experiences clearly differ. I have had good and instant customer service from them, and also some of my colleagues too. To be more positive then, whose Cloud backup service did you now use. Why not post a blog article about the service you did choose and how it has worked out.Marcus Bhttps://www.blogger.com/profile/09142345654966379991noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-64202747075984646252013-10-13T02:38:22.171-07:002013-10-13T02:38:22.171-07:00I don't think i am being harsh. I think it'...I don't think i am being harsh. I think it's horrible customer service for them to have a problem ongoing for MONTHS and to refuse to even acknowledge that there is even a problem. And when they do finally admit to it, they offer nothing in the way of an explanation as to what the problem was or why it took them so long to fix, nor did they offer an apology. If you want to trust your Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-38754811205209391662013-10-12T22:05:19.177-07:002013-10-12T22:05:19.177-07:00I read your account carefully and think that you a...I read your account carefully and think that you are being too hard on Crashplan. I surveyed many cloud backup providers and in my practical test including Google, Crasplan, Amazon to name but three they have been the best so far. Backup over long distances of large datasets has multiple issues . I'm getting a /mere/ 3 Mbits/second sustained which of course is much slower than I'd Marcus Bhttps://www.blogger.com/profile/09142345654966379991noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-86081198379582222872013-07-10T14:30:03.892-07:002013-07-10T14:30:03.892-07:00You'd have to get several seed drives from the...You'd have to get several seed drives from then to fit 8.3tb of data. For me, i think backing up that much data online doesn't really seem practical today. You'd have to get them to send you a HD back if you ever need to restore it all. I think it's more practical to backup your data to your own external drive and then save that drive somewhere - friends house, in a safe, bank Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-87686423163934595392013-07-10T07:31:07.076-07:002013-07-10T07:31:07.076-07:00Or, you have CP send you a Seed Drive, and put you...Or, you have CP send you a Seed Drive, and put your 8.3 TB on that... then you'd just be sending them changes.tlrhttps://www.blogger.com/profile/15805404974738423485noreply@blogger.comtag:blogger.com,1999:blog-150431412877525081.post-69130557925686224812013-04-06T18:42:23.711-07:002013-04-06T18:42:23.711-07:00If you have 8.3 terabytes of data, I'm not sur...If you have 8.3 terabytes of data, I'm not sure any sort of online backup is going to be a viable solution for you, unless you have fiber internet. Assuming your data doesn't change, you might be better off just buying some extra hard drives, backing everything up to them and then storing the extra drives at a friends house. Ianhttps://www.blogger.com/profile/16795023991184610602noreply@blogger.com